By Tendai Guvamombe
NetOne, Zimbabwe’s state-owned mobile network operator, has partnered with Salutem International Medical Fund to launch an innovative healthcare product aimed at increasing access to primary healthcare services across the country. The Salutem One Health product, accessible through NetOne’s mobile money platform OneMoney, offers essential medical coverage for just US$1 per month.
Speaking at the launch event held at Cresta Lodge in Msasa, NetOne Group Chief Executive Officer Engineer Raphael Mushanawani emphasized the significance of the partnership in advancing universal healthcare access.
“This collaboration with Salutem reflects our collective response to the need for expanded healthcare coverage in Zimbabwe, where many citizens are currently without medical cover,” said Eng. Mushanawani. “Together, we aim to extend quality healthcare access nationwide, a fundamental step toward Universal Healthcare.”
The product offers members one general practitioner consultation per month and access to acute generic prescription drugs worth up to US$30 monthly at participating pharmacies nationwide. Coverage is available at general practitioners, clinics, and general hospitals across Zimbabwe.
NetOne Chief Commercial Officer Mr. Learnmore Musunda highlighted the seamless integration of technology in healthcare delivery. “Through OneMoney’s platform, which is recognized for its secure, real-time payment capabilities, we are enabling efficient healthcare payments. Users can register dependents, transact instantly, and receive real-time claims processing without the burden of shortfalls.”
Mr. Musunda also announced NetOne’s upcoming Christmas initiative. “As part of our commitment to giving back to the community, we are delighted to announce that NetOne will be conducting the annual trolley dash with the First Lady of the Republic of Zimbabwe, Dr A.Mnangagwa. This Christmas cheer initiative demonstrates our ongoing dedication to making a positive impact in our communities.”
Salutem Managing Director Mr. Ruka Nyoka emphasized the product’s role in advancing national healthcare objectives. “The Salutem One Health product is designed to support inclusive healthcare in Zimbabwe and increase access to primary healthcare without financial hardship. This initiative will help decongest public facilities and reduce fiscal pressure on the health budget.”
Key features of the product include:
Self-service claim processing through mobile application or USSD (*501#) – WhatsApp integration for claims processing.
The product comes with a three-month waiting period for new members, during which subscriptions must be paid consistently to maintain coverage. Services are limited to treatment within Zimbabwe’s borders.
This partnership represents a significant step toward increasing medical aid coverage in Zimbabwe, where approximately 90% of the population currently lacks access to medical insurance. Through this initiative, NetOne and Salutem aim to create a foundation for Universal Healthcare and National Health Insurance, aligned with the country’s National Development Strategy 1 (NDS1).
Real-time claims processing and instant payments to healthcare providers
Registration of unlimited dependents with no age restrictions Nationwide access to general practitioners and pharmacies.
